Medical Travel Shield
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If you wish to register a complaint, please contact us either:

In writing at: Sure Insurance Services Limited, Complaints Department, 2 White Lion Court, Cornhill, London EC3V 3NP

By phone: Telephone +44(0)203 409 1236

By e-mail:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by telephone to 0800 023 4567 or 0207 964 1000.

It may be possible to resolve disputes online.The Financial Ombudsman Service (FOS) is an alternative dispute resolution (ADR) provider. There is a European online dispute resolution (ODR) platform which allows customers (yourself), traders (us) and ADRs (e.g. FOS), to handle disputes online.To access the platform please go to